website builder

SUPPORT

CUTFOUR PRO - MANUAL

Please read CutFour Pro manual PDF to find answers. You can find manual PDF from here.

CUTFOUR PRO - RELEASE NOTES

Please look at release notes to see latest inprovements and fixes from here.

DOWNLOAD CUTFOUR PRO UPDATE

Download latest CutFour Pro update from Update Page.

SUPPORT CONTACT FORM

If you have technical questions please use the form below.

CUTFOUR PRO - FAQ
READ FIRST

MY ACTIVATION DOES NOT WORK. WHAT TO DO?
Avtake license server is updated and old activation tools does not work anymore. Please update your CutFour Pro. If you have older Cutfour version, download updated activation tool from this link. If you have CutFour DV version, please contact support.

DOES CUTFOUR PRO REPLACE TRADITIONAL VIDEO SWITCHER/MIXER?
Yes. CutFour Pro is not only for web video streaming. It record program in full quality to video file and have video output support to capture card output.

WHAT CAPTURE CARDS CUTFOUR PRO SUPPORTS?
Supports up to eight live inputs from four Black Magic Design capture cards or DirectShow compatible capture cards (UYVY/YUY2 color space support) (not included). Decklink Duo 2 and Quad 2 SDI capture card have four or eight video input or output channels. USB3 based Intencity Shuttle have limited support. Only one USB3 based Ultra Studio or Intencity Shuttle can be connected to computer. This is USB chipset bandwith limitation. But you can use one BMD based USB3 capture card with BMD PCIe based capture cards at same time.

WHAT KIND OF MOTHER BOARD I USE TO COMPUTER?
We recommend mainboard that have lot of PCIE lanes and many PCIE slots to capture cards. Intel or AMD chipset.

IS THERE AUDIO MIXING?
Yes. But separete audio mixer is recommended because audio inputs does not be perfectly time synced.

IS THERE MAC OS VERSION?
No. It's not planned at this time.

DOES CUTFOUR PRO HAVE CROMA KEY AND VIRTUAL STUDIO FEATURES?
No. Cutfour Pro is not planned to virtual studio environment.

WHAT LIMITATIONS HAVE TRIAL VERSION?
Trial version is same as retail Sport Edition but demo text is overlayed to video output and trial period is 60 days.

WHAT WAYS I HAVE TO SWITCH BETWEEN INPUTS?
You can click directly input preview window (left mouse click - direct cut, right click - select input to preview window), use panel or use keyboard shortcuts. See manual PDF. If you disable Preview window, right mouse click make video transition.

DO IT HAVE AUDIO PREVIEW OUTPUT?
Yes. You can monitor master audio from your PC audio device output. You can select what audio channel you like to preview.

DO IT HAVE FULL QUALITY SDI OR HDMI YUV VIDEO OUTPUT?
Yes. Cutfour Pro video output supports Blackmagic capture cards that have YUV SDI or HDMI out. With output card Cutfour Pro works also same way as traditional video swither outputting full quality video output (also interlaced modes).

HOW CAN I USE VST AUDIO PLUGINS?
You can buy 64bit VST 2.4 compatible audio plugins (please test first VST plugin trial version) or you can find some free audio limiters, compressors and EQ. Please note that currently CutFour Pro supports only VST plugins in PAL project formats.

WHAT KIND OF DISPLAY CARD I NEED IN PC?
CutFour Pro supports all GPUs with hardware based DirectDraw overlay and 32-bit color display. We recommend NVidia cards that have NVENC hardware H.264 encoding support.

HOW CAN I USE THIRD PARTY WEB STREAMING SOFTWARE WITH CUTFOUR PRO?
Start CutFour application first. Then start web video streaming software and select Avtake video and audio device inputs to it. Or use Cutfour NDI output. Please see PDF manual.

WHICH SOFTWARE CAN I USE TO DO OVERLAY GRAPHICS?
You can use included  Avtake Title Template Designer (which text layers you can modyfy on fly insight CutFour Pro). You can also use for example Adobe Photoshop, free Gimp, NewBlueFX Titler Live or Grass Valley Quick Titler. Start your title software with transparent backround and use 1920x1080 resolution. Save your bitmap to TIFF or PNG format (with transparency) to getting graphic as transparent over video (alpha channel). Then load bitmap image to CutFour by clicking "Add" in title window. You Can also use NDI input as RRB with alpha channel to overlay graphics from NewBlueFX Titler Live or Live.Score apps.

HOW CAN I CHANGE TRANSITIONS BETWEEN VIDEO INPUTS?
Channel swiching and mix can be done by clicking directly preview images (LEFT OR RIGHT MOUSE CLICK), using control panel (below) or using shortcuts. Selected preview window edges color changes to red. Preview channel edge color changes to yellow. See more from manual PDF.

WHY CUTFOUR ACTIVATION PROGRAM RESPOND WRONG NAME OR COUNTRY
If activation server goes down this issue will come. Please try activation again later. If still no luck please contact support.

DROP FRAMES
If your processor is over 80% uses, CutFour may sometimes drop frames. Please close your other aplications and virus scanner software to give more power to CutFour. Please note that full hd 50/59.94p project format requires double cpu power as 50i/59.94i or 25p/29.97p project format. NDI may drop frames. NDI is not so smooth as native SDI or HDMI inputs.

WINDOWS SETUP
Use CutFour with administrator account. Setup your Windows user account control security level to off or low.

CUTFOUR DOES NOT FIND BLACK MAGIC DESIGN CONTROL PANEL
Please update latest Blackmagic drivers.